Technopark Jobs!! Private jobs!! Apply for the new Recruitment in Technopark for Technical Specialist- IT Help Desk Job openings in Kerala. Eligible to apply for this Technopark job. The link for how to apply for Technopark Jobs online is given at the bottom of this page.Below we have given the main details about Technopark Job openings 2019.
Technopark – 2019 Recruitment Details:
|Job Rule||Private Job|
|Name of the Post||Technical Specialist- IT Help Desk Post|
The word AWDAR stands for “Advanced Web Development Analysis and Research”. As the word suggests, AWDAR is to provide a better service for clients to improve their web presence by analyzing their requirements. AWDAR Software Solutions LLP providing cost-effective services for a medium and small organization to improve their business.
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Name of the Posts:
Technical Specialist- IT Help Desk Post
Any Degree / Engineering / Science graduate with at least 5+ years of experience or Diploma with 6+ years of experience.
Certifications: MCSE / CCNA
ITIL certified but not mandatory
Candidate should have worked in IT Service Desk / IT Helpdesk / Desktop Support Engineer and provided solutions for all the complex problems.
Should have work knowledge in any of the standard ticketing tools like ServiceNow, Remedy, etc.
Determines the most effective manner to resolve user’s technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with senior staff (SD Manager, SD Leads, Other IT Domain Leaders), when necessary.
Solve complex, non-routine problems and determine innovative solutions through cost / benefit analysis.
Initiate escalation procedures to ensure Service Level Agreements are met.
Initiate proper approval procedures to ensure tickets / requests are being properly handled.
Initiate aging report and analysis being published to respective stake holders for addressing those requests.
Ensure the tickets are being properly assigned at the right time to the Engineers without SLA breaching.
Ongoing documentation and improvement of Service Desk Processes.
Perform and monitor daily, weekly and monthly scheduled and automated tasks.
Provides work direction, problem resolution, and training to other junior members in the team.
Own IT incidents regardless of assignment and chase / escalate as necessary to ensure adherence to SLAs and users expectations.
Knowledge in ITIL framework.
Knowledge in Information Security concepts aligning to ISO 27001 standards.
Documentation skills, solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
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How to Apply for Technopark Job Recruitment 2019:
Eligible candidates are required send your resumes to the below
Link for Technopark Technical Specialist- IT Help Desk Job Post Notification -> https://www.technopark.org/job-detail?cmpid=37&vacancy_id=18173
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